[HO]- DISTRIBUTION COMPLIANCE SPECIALIST (Hanoi)

Position Overview

Aviva is looking for Distribution Compliance Specialist to join our Compliance & Risk Management Department in Vietnam’s offices. As an integral member of Distribution Compliance Function, you will be responsible for detecting abnormal signals and recommending measures to prevent fraud on sale activities in the future; handling complaints related to sales activities and defining whether the agent in question has violated the laws, the terms of agency contracts, the ethic codes guidelines or the regulations of the Company; and giving advice on policies, procedures that must be in place to deliver compliance.

Key Responsibilities & Accountabilities

• Implement and maintain the appropriate and effective distribution compliance framework for the company which is in line with Aviva Compliance monitoring framework and Company’s business strategy.


• Ensure the quality and the consistency of the distribution internal control system and distribution compliance system of the company.


• Ensure key distribution compliance risks have been understood, identified and managed and/that, where concerns or doubts exist, are raised with line management.


• To implement the distribution compliance framework (includes policies, procedures, training program…) in line with the organizational objectives to ensure the appropriate and effective framework is in place.


• To support on delivering the distribution compliance training course for distribution channels to ensure that appropriate agents, consultants are knowledgeable, and aware the compliance duty of regulatory requirements and internal business standards. (i.e. trainings on anti-money laundering, anti-corruption; Agency code of conduct).


• To receive and settle complaints and denunciations related to sales force in fraud and incompliance.


• To be responsible of reporting issues (interviewing, investigating…) on agency and consultants’ violation.


• To be responsible of supporting Distribution Compliance function in revising current and creating new procedures to meet new business requirement according to the prevailing standards of the Applicable Laws;


• To be responsible of compliant with report system and to escalate/report immediately issues to Sr. Specialist/ Manager, Distribution Compliance


• To identify and adopt best practices from Aviva Regional Office, Aviva Group and local market.


• To undertake other such duties as may be reasonably requested by Distribution Compliance Manager.

Functional Requirement (Know how / Expertise)

• More than 1 year relevant working experience, preferably in law enforcement/ compliance/ internal control;


• Sound knowledge of insurance products and sales activity;


• Has confidence and maturity to communicate and deal with agency leaders, management and regulators;


• Strong learning agility to cope with fast pace working environment;