[HO] POLICY SERVICE SENIOR SPECIALIST (HANOI, HO CHI MINH)

The Senior Spacialist – will in charge of processing all transaction type of customer requests (Alterration part) or applying premium that collected from non-cash method into Life Asia (Premium Control part); leader/manage team members.

What we expect you to deliver:

• Check validity of customer alteration or/and reinstatement requests and process on the procedure (Alteration part)/ Handle all bank statement transations from all bank accounts (Premium Control part).


• Payment client benefit: Loan, Partial withdrawal, Surrender, Maturity…(Alteration part)/Refund money that not yet apply into Life Asia (Premium Control part).


• Support to other departments for complaint cases, special approvement…


• Statistic and propose solution for special cases.


• Review and enhance workflow/processes to maximize operational effectiveness.


• Suggest solutions to improve the process.


• Advise, guide, coaching for team member.


• Build premium collection report for statistic, repoting (Premium Control part).

What we're happy to offer:

• We provide VBI healthcare insurance for you, your spouse and kids.


• We promote work life balance by offering you flexible working time, work from home 1day/month, 15-17 days of annual leaves, 1 days of birthday leave, 2 days of study leave, maternity leave with financial support and 10 days of paternity leave, 13th month salary, provide Laptop to work...


• We develop potential in you by sponsoring you both internal and external training courses.

How we describe a good-fit candidate:

• ​​Having the experience of policy owner service/customer services activities is a must.


• Having the experience in Core Life Asia system is an added advantage.


• Good computer skills and proficient in MS–Office.


• Having the experience in Core life UAT system testing is an added advantage


• Positive work attitude;


• Good team player and co-operative;


• Ability to identify, analyse, organise and solve issues and reported problems in a timely and effective manner; 


• Strong orientation towards customer service with pragmatic business and efficiency mindset, attention to detail;


• Strong interpersonal and persuasive skills;


• Service innovation and service quality improvement initiatives;

About Education

• University graduate (Sector priorities: Finance, Insurance and Banking, Economics, Business Administration);


• LOMA certificate is preferred