Follows procedures for issuing and closing safe deposit boxes used by guests.
Coordinates room status updates with the housekeeping department by notification housekeeping of all checkouts, late checkouts, early check-ins, special requests, and day use rooms.
Understands room status and room status tracking.
Issue parking passes/validate valet parking tickets.
Must be sales-minded. Presents options and alternatives to guests and offers assistance in making choices.
Inform guest of the room safe and mini-bar key and room key procedures.
Knows room locations, types of rooms available, and room rates.
Reports any unusual occurrences or requests to the manager or assistant manager.
Attends department meetings.
Knows the location and types of available rooms as well as the activities and services of the property.
Uses suggestive selling techniques to sell rooms and to promote other services of the hotel.
Assists in pre-registration and blocking of rooms for reservations.
Understand that business demands sometimes make it necessary to move employees from their accustomed shift to other shifts.
Knows all safety and emergency procedures, Is aware of accident prevention policies.
Direct Bell Person to escort guest and transport their luggage to the room.
Process guest check-outs.
Register guests and assigns rooms. Accommodates special requests whenever possible.
Performs cashiering tasks like bill/invoice settlement, posting charges to the guest, paid out&039;s, Foreign currency exchange etc.
Works closely with the housekeeping department in the keeping room status reports up to date and coordinates requests for maintenance and repair work.
Advise guest of any messages, mail, faxes, etc. received for them
Reads and initials the pass-on log and bulletin board daily. Is aware of daily activities and meetings taking place in the hotel.
Possesses a working knowledge of the reservations department. Takes same day reservations and future reservations when necessary. Knows cancellation procedures.
Knows how to use front office equipment.
Thoroughly understand and adheres to proper credit, check- cashing, and cash handling policies and procedures.
Maintains guest room key storage, and maintains and supervises access to safe deposit boxes.
File room keys ( only for manual room key hotels)
Performing cashier related functions like posting charges to guest accounts, raising paid out&039;s, currency exchange,
Communicate services and amenities of the hotel to guests.
Obtain proper identification for tax-exempt guests and attach the form to registration card.
Maintains the cleanliness and neatness of the front desk area.
Advise guest of any messages, mail, faxes, etc. received for them.
Uses proper telephone etiquette.
Uses proper mail, package, and message handling procedures and record details in the courier Mail Register.
