Housekeeping/ Floor Supervisor - Giám Sát Buồng Phòng

* Supervise the implementation of housekeeping standards and procedures in relation to:
- Bedroom service
- Bathroom service
- Valet service
- Cleaning service
- Linen maintenance
- Recommended changes to these standards and training needs on an ongoing basis
- Maintain current and thorough knowledge of all housekeeping systems
- Open and close the shift and ensure effective shift hand over
- Distribution and collection of keys
- Management of all incoming and outgoing calls
- Solve employee grievances
- Perform Room allocations
- Perform Room inspections
- Prioritise arrival rooms
- Liaise with Front Office for guest and hotel requirements
- Ensure guest valet is processed and delivered in a timely manner
- Co-ordinate special projects (eg site rooms, vermin control, window, and carpet cleaning, room inventories)
- Manage all special requests made by guests
- Ensure consistency within the department
- Management of lost property for the hotel
- Ensure you have complete knowledge of room types, layouts, and facilities
- Manage storage areas
- Maintain adequate stock levels
- Complete stock takes as required
- Maintain stock levels
- Conducts shift briefings to ensure hotel activities and operational requirements are known
* Benefits:
- Competitive salary
- Service charge
- Social Insurance as law
- Bao Viet Health insurance for personal and family
- 24/7 Accident Insurance
- Rest & Relaxation Allowance as per 3 months: 2 million
- Relocation assistance
- Repatriation allowance
- Home Leave allowance
- Housing, uniform, meal, and transportation are provided by the resort

* Required Skills 
- Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
- Able to speak, read and write English
- Proficient in the use of Microsoft Office
- Organizational and training abilities
* Qualifications 
- High School or Diploma in Hotel Administration, Hotel Management or equivalent
* Experience 
- 2 years housekeeping experience preferably in a hotel of similar size and complexity and including supervisory experience or training.
- Type and level of experience required may vary slightly based on size and complexity of operation

Cập nhật gần nhất lúc: 2023-02-04 17:28:01