Hub Performance Analyst

- Monitor key hub performance indicators in order to meet company’s service quality standards

- Closely communicate with different parties and proactively notifying key customers to timely follow on service discrepancy

- Provide regular performance updates which identifies actions, change and investment require to achieve our service and cost targets.

- Repair reports as requested.

- Analyze root cause impacting country hub KPIs and identifying opportunities for continuous service quality improvement

- In conjunction with hub and cross function owners work to identify performance gap and initiate appropriate improvement response to address the issues

- Set up and lead regularly review performance issues to secure buy-in and accountability for the actions

- In conjunction with the hubs, PMP and cross function to identify hub performance gap and initiate appropriate corrective and follow up action plan with responsible line and functional management.

- Develop, recommend and participate in the process of determining performance standard and target for all the key indicators.

- Formulate and develop contingency plan with all key hubs management to initiate in the event of a service failure.

- Communicateand ensure implementation of hub performance plan in line with regional hub objectives and improvement projects.

Talent attributes:

- Strong decision making, interpersonal and change management skills, project management and ability to work well with all levels of operations management and staffs.

- Working location is movable

- Ability to develop and establish long term relationships.

- Excellent communication and presentation skills both verbal and written.

- Proven analytical skill and advance knowledge of MS office (Excel, Access, Powerpoint).

Qualification and Skills:

- Degree in Business, Transportation, Statistics, Computer Science and all related studies.

- Experience in monitoring control centre or call centre will be an advantage

- Strong analytical and problem-solving skill.

- Good command of both spoken and written in English.

- Proficiency in MS Excel, MS Access, MS Powerpoint.

- Knowledge or experience in using database application for data analysis, e.g. SQL server is highly preferred.