- Reporting line:
• Dotted line reporting to the Group Human Resources Manager & Group Human Resources Director
• Solid line reporting to the General Manager
- Job responsibilities:
General Missions:
• To implement a flexible employee base, with the right mix of Full Time and Part Time employees. To allocate employees over the Division based on established business levels for that day.
• To ensure that all departments and employees adhere to all Company / Hotel Personnel / Training Policies & Procedures and the contents of the Employee Handbook.
• To represent the Human Resources Division on the hotel&039;s Executive Committee.
• To be hands on and observe, review and improve Personnel and Training practices and procedures throughout the hotel departments.
• To ensure that all Employee In-House Rules & Regulations are established, communicated, enforced and reviewed annually.
• To be demanding and critical when it comes to departmental standards.
• To maintain complete and supported Human Resources records of the hotel as per Hyatt International Policies & Procedures.
• To ensure the smooth and efficient running of the Human Resources Department, ensuring that all the Policies & Procedures outlined in the Operations Manual are strictly adhered to.
• To ensure that each section of the Human Resources Division is managed efficiently, maximizing utilization of Technology
• To ensure that all Personnel Administration Practices are complete and in-keeping with legal practices, Policies & Procedures and the philosophy of Hyatt International
• To review the Policies periodically and recommend necessary adjustments to the General Manager, according to current industrial trends and requirements of the Labor Department.
• To support staff needs in other Divisions based on the hotel priorities and anticipated business levels.
Employee Facilities, Communication and Recognition Programs
• To oversee and administrate the Hotel’s Employee Welfare program.
• To ensure that employee facilities are maintained to Hyatt International’s standards of operation.
• To coach, lead, stimulate and motivate the Employee Committee and its various sections (Employee Welfare, Sports and Recreation, Social, Safety and Hygiene, etc), ensuring that this body contributes to the organization.
• To administrate and supervise the Hotel employee recognition programs as outlined in the Policies & Procedures.
• To ensure that a strong Employee Communication program is implemented both on a Hotel level as well as Departmental levels, that maximizes employee’s awareness of Hyatt International’s Objectives, Philosophy and Operating Concepts.
Employee Handling
• To conduct yearly performance appraisal and give employees regular feedback on their job performance.
• To ensure that all employees report for duty punctually wearing the correct uniform and name badge at all times.
• To ensure that each Head of Department maximizes productivity and morale with their respective departments and consistently maintain discipline following hotel Policies & Procedures and local legislation.
• To ensure that each Human Resources Supervisor plans and implements effective training programs for their staff.
• To assist in the building of an efficient team of employees through Multi Skilling, Multi-Tasking and flexible scheduling and by taking an active interest in their welfare, safety and development.
• To develop departmental trainers, assign training responsibilities and meet with Departmental Trainers monthly.
• To ensure that all employees provide a courteous and professional service at all times.
• To recruit and select and Human Resources Employees and assist in the recruitment of all other Hotel employees, who are able to work within the decentralized management philosophy, following Financial, Operational and Administrative Philosophies outlined above and who understand and support Hyatt’s Philosophy of Multi Skilling and Multi-Tasking.