Hướng Dẫn Viên Quốc Tế

TOUR LEADER’S JOB DESCRIPTIO
• Determine if any guests have physical restrictions that should be considered
• Answer any questions that the guests have
• Clearly and articulately provide information to guests in an engaging manner
• Know all safety and security protocols, should they be needed
• Keep the tour moving on schedule while still being considerate to guests
• Escort guests through the tour, taking breaks as needed
• Remain calm, friendly, and enthusiastic at all times
• Outline the tour and timeline before beginning
• Greet all guests promptly at scheduled tour times
• Demonstrate extensive knowledge of our facility and related topics
• Deescalate any tension with difficult guests

Yêu cầu công việc

• Significant work experience in customer service prefered
• Passion for learning and willingness to continue to acquire relevant knowledge
• Ability to memorize and recite facts clearly and accurately
• Experience with public speaking is a plus
• High school diploma or equivalent required; associate’s or bachelor’s degree is a plus
• Enthusiastic, engaging, and informative way of speaking
• Fluent in English; bilingual a plus
• Basic computer skills, including email and word processing
• International Tour guide licensed is priority
• Ability to remain calm and collected when dealing with difficult guests

- Social insurance, annual leave are accordance with company policy and Laws.
- Internal training programs will be provided
- Creative, young and dynamic working environment and team mates

Cập nhật gần nhất lúc: 2021-06-16 06:10:02