Inbound Account Executive

•Working on creating proposals and itineraries for Indian FIT, GIT and MICE, communicating with our different sales teams and clients in India, negotiating, booking and contacting with suppliers.
•Supporting for creating products in Vietnam, Cambodia, Laos and Myanmar meeting Indian travelers quality expectations in order to maximize the materialization of Indian requests
•Supporting for running the Indian MICE operations on the ground in coordination with operation teams and meeting with clients when they visit Vietnam
•Answer daily emails from Sales teams and clients to provide necessary information and support, including but not limited to:
oCheck buying costs from hotel, restaurant, transportation and other services.
oCheck availability of accommodation and venues
oSuggest the best itinerary, check feasibility of proposed programs and special requests.
oPrepare buying costs for the whole program and send them back to the Sales team or client.
oBook services as requested.
oFollow up on payments if required
•Liaise with Sales to update the CRM when new accounts contact ICS.
•Manage all emails sent to the resindia - email address
•Send proposals and quotations to TO directly, follow up on requests and seek feedbacks in order to enhance materialization.
•Prepare and operate the ICS MICE groups, solve troubles if any, make sure the programs run smoothly and satisfy the clients.