Infrastructure Administrator

Main Purpose:

Pass on any feedback or suggestions by users to Infrastucture Team
Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
Provide accurate information on IT products or services
Install computer peripherals for users.
Serve as the first point of contact for users seeking technical assistance over the phone or email
Follow up with customers to ensure issue has been resolved.
Perform remote troubleshooting through diagnostic techniques and pertinent questions
Install, modify, and repair computer hardware and software

Key accountabilities:

Investigate user problems, identify their source, determine possible solutions, test and implement solutions.
Run reports to determine malfunctions that continue to occur.
Install, modify, and repair computer hardware and software

Education:

Colleges Degree or higher

Experience:

Solid experience in the administration and performance tuning of application stacks and network infrastructure is a plus.
Proven working experience in installing, configuring and troubleshooting.

Work related skills:

Client service mindset.
Networking knowledge (OSI network layers, TCP/IP)

Soft skills:

Team work spirit and ability of working individually
Good English communication skills
Problem solving skills

- Phụ cấp
- Chế độ bảo hiểm
- Laptop
- Nghỉ phép năm

Cập nhật gần nhất lúc: 2022-11-29 13:52:04