Infrastructure Support Engineer

• Responsible for governance & control change management to ensure standardization across ASEAN
• Work with IT Security team to improve IT security within the business and infrastructure (including patching)
• Key and escalation point within support team to address complex issues and questions
• Drive continuous improvement for IT support operation
• Ensure the preparation and maintenance of documentation (asset inventory such as license, laptops, hardware) manuals, and user notes
• Provide daily 1st and 2nd level IT support to user physically and remotely as when required
• Work with the Data Center teams and assist with projects, rollouts, and testing as needed. Coordinate efforts with other countries’ local IT Support to ensure solutions are fully tested and full site/company roll-out is completed
• Work closely to close IT security gaps within the infrastructure

Required:
- Degree in Information Technology / Computer Sciences
Experience:
- Required: At least 3-4 years related experience
Preferred:
• Thorough understanding of Active Directory; including replication, GPO, and DNS.
• Microsoft Certified Systems Engineer (MCSE)
• Excellent communication, teamwork and customer service skills
• Proven experience in delivering IT Projects and technical solutions.
• Strong understanding of TCP/IP networking for LAN and WAN.
• Ability to identify incident trends in order to elevate incidents in accordance with standard protocols
• Microsoft Certified Professional (MCP)
• Able to work effectively under deadlines in a fast-paced, changing environment
• Cisco Certified Network Administrator/Professional (CCNA/CCNP)
• Demonstrated ability to manage multiple priorities and follow through on projects to completion
• Good attention to detail, testing and documentation
• Knowledge of ITIL and industry best practices
• At least 8 years’ experience as an IT support
• Strong analytical, troubleshooting and problem-solving skills.
Competencies:
• Service Level Management
• Technical Infrastructure Architecture
• Contract Management
• Hardware Infrastructure
• Business Acumen
• Presentation Skills
• Network/Communication Infrastructure
• Risk Management
• Data / Information Architecture
• Technical Product Evaluation and Selection
• Infrastructure Software

Competitive salary vs the market & all the benefit programs entitled to NS BlueScope VN
Career development within the organization
Opportunities to be trained in professional environment to maximize your potentials

Cập nhật gần nhất lúc: 2022-08-05 22:32:04