IT Account Manager

Manage client relationship

• Earn and grow each client’s respect and confidence as a trusted advisor to their business.
  
• Acquire in-depth knowledge of each client’s business including key pain points, business drivers, performance indicators and industry trends
  
• Grow clients’ accounts at Seadev over time by monitoring clients’ business & projects, working closely with the service team to develop upsell opportunities
  
• Present Seadev’s decisions, recommendations, and products to a range of client audiences
  
• Ensure the timely and successful delivery of Seadev’s solutions according to clients’ needs and objectives
  
• Communicate clearly the progress and status of projects through monthly/quarterly meetings with clients
  
• Provide direction and training to clients on a variety of topics as assigned

Staff and Project Leadership 

• Work with the Project Manager on key project needs, budget and timeline expectations
  
• Create project briefs and strategic briefs

• Native speaker of Vietnamese, fluent in English (writing, speaking, listening, reading)
  
• BS/MS degree (preferably in Marketing, Business Administration, Communications)
  
• 2-3 years of experience in Agency Account Management, Sales, or Marketing
  
• Friendly, personable, goals-driven, and customer-focused
  
• Strong presentation, communication (verbal & written) and critical thinking skills
  
• Ability to ask good questions, think strategically and make independent decisions.

• Year-end bonus, work anniversary bonus, referral bonus, birthday gift
  
• Commission for bringing new projects to the company
  
• Annual salary increase based on job performance results
  
• 17 days off allowance per year: 10 days annual leave, 5 days sick leave, 2 Christmas day leave (on top of public holidays)
  
• Professional training & social workshops at the Social Forum every Wednesday
  
• Advanced English class with native speakers for all levels
  
• Social insurance, health insurance and unemployment insurance
  
• FREE daily healthy snack and Friday lunch
  
• Team building events & holiday: Company retreat, Family Day, Thanksgiving, Christmas, Year End party
  
• Weekly sport activities: Table tennis, football