IT Assistant

- 1st and 2nd line support - troubleshooting of IT related problems, from in-house software to hardware, such as smartphone, laptops, PCs and printers.

- Have good soft skills in communication with users to analyze the issue and guide them to get the right system operator.

- Troubleshoot basic network issues.

- Provide basic supporting in MS Office applications use within the Association (Word, Excel, Outlook, PowerPoint).

- Publishing support documentation to assist staff with request for information & provide staff training if required.

- Basic active directory knowledge. Creating user accounts, reset passwords, create groups etc...

- Arrange for follow-up of external support by suppliers, based on underpinning agreements

- Updating & Maintaining the Asset Database and tracking of Changes.

- Basic Vmware Horizon knowledge.

- Education background: An IT related education but not essential; An ITIL qualification is preferable but not essential.

- Major: Information Technology.

- Gender: NA.

- Foreign Languages: Excellent in English communication.

- Working experience: New Graduated student is acceptable.

- Skill: English communication, team work.