IT Assistant

- 1st and 2nd line support - troubleshooting of IT related problems, from in-house software to hardware, such as smartphone, laptops, PCs and printers.
- Have good soft skills in communication with users to analyze the issue and guide them to get the right system operator.
- Troubleshoot basic network issues.
- Provide basic supporting in MS Office applications use within the Association (Word, Excel, Outlook, PowerPoint).
- Publishing support documentation to assist staff with request for information & provide staff training if required.
- Basic active directory knowledge. Creating user accounts, reset passwords, create groups etc...
- Arrange for follow-up of external support by suppliers, based on underpinning agreements
- Updating & Maintaining the Asset Database and tracking of Changes.
- Basic Vmware Horizon knowledge.

- Education background: An IT related education but not essential; An ITIL qualification is preferable but not essential.
- Major: Information Technology.
- Gender: NA.
- Foreign Languages: Excellent in English communication.
- Working experience: New Graduated student is acceptable.
- Skill: English communication, team work.