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It Business Applications Manager

IT Business Applications Manager

CÔNG TY TNHH PHÁT TRIỂN NAM HỘI AN

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Đà Nẵng

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Mô tả công việc

Provide oversight and management to the IT team to deliver IT services.

Assesses user needs to provide support and proactive service, including analysis of opportunities in order to take advantage of available tools.

Acts as a focal point for communicating related system problems within the department and collaborates with other teams and vendors on changes, fixes, and updates.

Manages the release process for applications which includes effective department wide and end user communication.

Manages testing scripts and identifies opportunities for improvement.

Evaluates the performance of direct reports, and provides ongoing coaching and staff development.

Manages delivery and SLAs by guiding incident resolution, problem management, maintenance, and enhancement tickets raised by the end users for assigned applications

Works closely with all other IT management personnel in identifying, evaluating, selecting, and implementing specific information technologies that support the business plans and IT strategies

Ensure department adheres to policies and procedures that are compliant with industry and regulatory policies

Assists with the preparation of budget for IT systems and services related interfaces and applications.

Keeps abreast of new developments and forecasts future trends in the area of application integration in the hospitality industry.

Maintains a strong understanding of technology and its application to achieve business objectives

Prepares analysis and or proposals for other enterprise departments when necessary

Provides ongoing troubleshooting, support, and maintenance of applications, including 24/7 on call coverage as required

Yêu cầu công việc

Strong knowledge of Hospitality business application development.

Experience in a variety of data integration technologies – ETL, flat files, XML, SOAP, etc.

Knowledge and understanding of goals and the interdependencies of functional departments and groups (in healthcare industry) and the ability to lead large-scale complex IT projects in addressing overall business needs

Knowledge and ability to direct a staff in integrating information technology services with the work requirements and deliverables of the unit

Knowledge of informational technology disciplines; e.g., software applications and interfaces, production operations, quality assurance and systems management, etc.

Knowledge of project management process and systems, ITIL/ITSM

Excellent written, oral, instructional, presentation, and interpersonal skills focused on motivation and positive attitude

Highly self-motivated, directed, and change oriented

Eight or more years of professional experience with preferably four years in the healthcare industry

Three years of experience in planning and managing IT programs including budgeting, resource management, and delivery development

Previous managerial experience in a Hospitality industry is a plus.

Cập nhật gần nhất lúc: 2019-10-19 06:30:02

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