IT Deskside Support Specialist

Adhere and promote IT policies and standards
Follow ITIL (Information Technology Infrastructure Library) processes such as change, incident and problem management
Provide ‘smart-hand’ support at the site including on-call (per rotation schedule)
Manage and support endpoint devices (Laptop, desktop, mobile devices, printers, thin clients) throughout their lifecycle. Including provisioning, refresh, asset management and decommission
Comply to and execute SOX controls
​Take ownership of reported issues and seeing issue tickets through to resolution
Assist in implementing best practices and Avery Dennison IT standards that will more effectively utilize IT resources
Work closely with service vendors, other Avery Dennison IT teams, and personnel to ensure continuity of service
Maintain accurate IT equipment, software and license inventory in Asset Management Tool
Provide prompt and accurate feedback to customers
Research, diagnose, troubleshoot and identify solutions to resolve issues
Be a technical advisor to management and end users to insure they have the proper IT equipment to be successful
Deliver training on Avery Dennison’s software and computer systems; this can include group presentations, one-on-one training, and onboarding
Install, upgrade and replace selected software and hardware products according to Avery Dennison standards

Ability to work independently and in a team under high pressure.
Must have MCSA certificate or completed MCSA course
Good in English, both written and spoken (equivalent TOEIC 600)
Have CCNA certificate is advanced
1 - 3 years experience
At least college&039;s degree in IT, Computer Science, engineering or related discipline
Fresh graduate is also welcome

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Công tác phí
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Du Lịch
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Tăng lương
Đào tạo
Du lịch nước ngoài
Đồng phục
Phụ cấp
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Cập nhật gần nhất lúc: 2021-06-22 23:32:03