IT Executive - Chuyên Viên IT

) Objective of the function:
• Coordination of 2nd Level Support with IT Competence Center in Bangladesh / IT headquarter in Germany
• 1st Level Support for both locations in Vietnam
• Supervisor for all IT activities during plant construction following the guidelines defined by Global IT
• Local IT support for plant in Vietnam
) Main responsibilities:
• User support in general / contact person to Global IT in Germany
Archiving
First level support for local employees / first level telephone support for locations in Vietnam
Ensure process is followed when employees leave the company
Requests for new user accounts in Windows, SAP and others
Answering basic user support requests (computer usage, printer issues, MS Office)
• Technical topics – New devices, Replacement, Maintenance
Basic setup and connection of new devices (computer, printer, telephone)
Replacement of printer supplies / Monitor stock of toners
Replacement of faulty workstations, keyboards, monitors, mice, others
• Technical topics – Networking
Finding and repairing of network connectivity problems
Coordination of infrastructural network extensions together with Global IT in Germany
• Technical topics – Software applications, Multimedia
Restart of servers (if not remote controlled by Global IT Germany)
Support with login problems (Windows, SAP)
First level support with booking problems in SAP
First level support for Skype for Business, Beamer, Video surveillance system
User support for Word, Excel, PowerPoint and Outlook, in case of problems
Support of special techniques, e.g. label stations or DOMINO printers for spools
Basic instruction of new users, including dye house software

Yêu cầu công việc

Applied rules, regulations, authorities:
• Act according the AMANN Group “Code of conduct”
Knowledge, experiences, education, skills, personal competencies and behavior:
• Willingness to learn about using specialized applications, e.g. Dyehouse software or labelling systems
• Service oriented
• Basic knowledge about server virtualization (VMWare ESX server 6 and higher with VMWare VSphere Management)
• Ability to work in an intercultural team
• Good communication skills
• Good English skills
• IT oriented education
• Basic knowledge of LAN and WAN networking technologies
• Basic knowledge in using Microsoft Windows OS (Windows 7 / 10), Microsoft software packages (Office 2016) and SAP

• Bonus by individual ability and company’s performance.
• Company trip once a year + Joining party
• Salary and position is reviewed 1 time a year
• Having chances to get attractive company bonus every month/year
• Social insurance, health insurance, unemployment insurance and other benefits
• Dynamic and sociable working environment.

Cập nhật gần nhất lúc: 2021-08-17 14:03:03