IT Executive

- Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.

- Respond to queries either in person or over the phone.

- Write training manuals.

- Train computer users.

- Maintain daily performance of computer systems.

- Respond to email messages for customers seeking help.

- Ask questions to determine nature of problem.

- Walk customer through problem-solving process.

- Install, modify, and repair computer hardware and software.

- Clean up computers.

- Run diagnostic programs to resolve problems.

- Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.

- Install computer peripherals for users.

- Follow up with customers to ensure issue has been resolved.

- Gain feedback from customers about computer usage.

- Run reports to determine malfunctions that continue to occur

- College / University in IT, Computer Science

- 1 to 2 years development experience

- Proven experience as a help desk technician or other customer support role

- Tech savvy with working knowledge of office automation products, databases and remote control

- Good understanding of computer systems, mobile devices and other tech products

- Ability to diagnose and resolve basic technical issues

- Proficiency in English

- Excellent communication skills

- Customer-oriented and cool-tempered.