IT Help-Desk (Level II) - Shift working in Manufacturing Industry

•Provide accurate and creative solutions to problems of moderate nature to ensure factory productivity
•Assist in the resolution and support issues among company sites to ensure timely distribution of knowledge and positive impact on others department satisfaction
•Provide LAN Administration duties such as account administration, and rights assignment
•Develop and execute operations and maintenance plans for enterprise, divisional and other related support systems
•Acquire and maintain current knowledge of relevant product offerings, services and support policies to provide solutions to any problems
•Initiate projects that enhance the quality or efficiency of support, operations and maintenance services
•Has frequent interaction with Corporate IT staff especially with project based/Senior technical staff and other participants on performance problems, upgrades, design review, and application setup/implementation
•Work in 12 hours rotating shift to provide support for 24X7 operation
•Other duties as assigned
•Job description subject to change at any time