IT Helpdesk (IT Support)

1. Help Desk Administration (80% of time)

• Install work stations and installing and configuration computer hardware, OS, Email, Network folder, Printer, Scanner, and new applications.


• Monitoring and maintaining computer systems and networks.


• Troubleshooting system and network problems, diagnosing and solving hardware/software faults via remote, telephone, email, chat or at user table.


• In charge of installing work stations, load all required software and support new entrance to use their account and PC at the first day in company


• Repair some small problem in hardware PCs, Printer, Scanner, telephone.


• Moving and setup PC when user move to new table.


• Tape backup Management


• Monitoring (backup, camera, Network device, internet, …)


• Disk Clean-up, Scan Antivirus periodical

2. IT Asset Management (20% of time)

• Monitoring and maintaining all the software, hardware and other IT equipment


• Update Monthly IT Report.


• Make label and manage IT asset.

• College/Bachelor’s degree in IT or related degrees


• 6 months+ -> 1 year experience in IT field (with more than 100 end-users)


• Age: 22 -> 25 years old.


• Having knowledge about Domain Controller, Active Director.


• Have CCNA/MCSA is an advantage


• Fair English communication skills in both speaking and writing


• Communication & problem-solving skills, strong persuasion

• Working time 5days/week (from Monday to Friday)


• 13th salary, performance incentives and yearly bonus; lunch


• Medical and Accident Insurance, yearly outing activity (Domestic and Oversea Travel)


• Excellent promotion opportunity.