IT Helpdesk

• Helpdesk:
- Being the first level to receive Users request by ticketing, email, phone system
- Response to User request in complying with SLA
- Resolving the ticket in complying SLA.
- Provide relevant IT training, guideline to Users such as IT Orientation Training, How-to, etc.,
- Logging, evaluating, analyzing, and classifying the ticket
- Escalate, coordinate with senior level or external service provider to ensure the service is delivered according to agreement or SLA.
• System Administration and Development:
- Develop, maintain technical documents
- Undertake roles & responsibilities which are delegated by the Managers
- Propose & perform corrective, preventive, repair actions.
- Install, deploy system, software in comply with standards. Ensure only standard, licensed software installed.
- Troubleshooting relevant incidents. Escalate and coordinate with external service providers in resolving problem if needed.
- Proactively monitoring system update such as WSUS, McAfee to ensure the system is up-to-dated as required and standards.
• Backup and restore operation:
- Exchange the right tape.
- Recall the tape when restoration is needed.
- Collecting, transferring the tape to Safebox, Off-site location
- Review backup job of previous day & record status into log
• Stakeholder Engagement:
- Communicating with User in professional manner
- Actively involve and providing service according to SLA
- Participating teambuilding activity
- Be friendly and customer-oriented attitude

Yêu cầu công việc

- Fresh graduated from Universities with majoring in Information technology.
- Could communicate in English
- Customer Support mindset
- Have knowledge and experience in Windows and Office 365, Backup and Restoration, Server and Storage is an advantage

- Company bus from the central to company
- International working environment with many training opportunities
- Attractive performance bonus & salary review

Cập nhật gần nhất lúc: 2021-05-12 15:50:19