IT Helpdesk Specialist

• To plan and develop rollout plan for new technologies
• Managing classroom support for IT and Audio Visual (e.g. Apple TV, Projectors, Intereactive technology, and applications)
• Desktop operation system management and planning
• To maintain Firewall and ensure robust wireless connectivity
• Managing logistics for school’s IT needs (e.g. ipads, ipad charging carts, computers, copiers, printers, projectors, etc.)
• To research and investigate new technologies that can help improve IT support and processes
• Repair and upgrade PC hardware and software, including scheduled maintenances.
• Assist the Helpdesk Manager in the continued maintenance and smooth running of the IT Operation.
• To liaise with vendors
• Management of IT incidents in the incident management system (Service Desk System).
• Provide Level 0 /1 support all applications and infrastructure
• Managing the provisioning and de-provisioning process of school’s IT resources by engaging staff and students to ensure that device and get connected to the network and provide support data backup and recovery
• Act as a single point of contact from customers (internal staff) regarding IT issues via phone, email or in person
• Maintaining inventory of equipment and software licences; update computers with latest service packs, patches and applications; prepare Service Desk reports to enable the IT operations to run effectively.
• Ensure that helpdesk processes/procedures and kept up-to-date
• Provision of professional and high-level customer service ensuring unresolved issues and queries are promptly escalated as per protocol.
• Mobile Device Management operation

Bằng cấp: Đại học
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Hình thức: Nhân viên chính thức

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Cập nhật gần nhất lúc: 2021-02-20 18:10:11