CMIT is looking for a competent and experienced IT Infrastructure and Architecture Specialist to support our IT implementation and services.
Tasks:
This position reports to Head of IT and will worked in Tan Thanh district, Ba Ria-Vung Tau province (Cai Mep). The tasks including:
Infrastructure and architecture responsibilities:
Install, configure and administrate Data Centre based virtualization include hardware and software.
Installs and tests software & hardware upgrades.
Configures, installs, manage and maintains local area network hardware, software and telecommunications services such as system software, software applications, printers, servers, routers, bridges, switches, firewall, cabling, telephone devices and Internet services.
Loads specified software packages such as operating systems, word processing, spreadsheet, database, or other programs into computer.
Assists with network security, selecting passwords, setting security parameters, and installing anti-virus and other security software in alignment with CMIT security policy.
Responds to department inquiries concerning systems operation and diagnoses system hardware, software and operator problems.
Enters commands and observes system functions to verify correct system operation.
Installs, modifies and makes repairs to personal computer hardware and software systems, and provides technical assistance and training to system users. This includes setup of equipment
Administration:
Prepares system reports as needed.
Provides risk management and quality assurance.
The position has the responsibility to read, acknowledge understanding, stay updated and set good example of compliance with the company’s policies stipulated in various regulations, guides and manuals including but not limited to the Staff Manual, IT Guide, HSSE Manual, Letter of Authority, Anti-corruption policy etc.
Manages and maintains back-up and disaster recovery plans and implementation.
The position is well defined with clear deliverables
Maintains all of the licensing of software, making sure all documentation is completed.
Prepares and maintains infrastructure security operational procedures and documentation.
Responsible to provide related technical requirements to implement, manage the IT projects
Maintains helpdesk filing system and handles the purchase requisitions for the department.
Manages the logs and audit trails requirements of the infrastructure, systems and the related data.
This position contributes to the terminal’s operational efficiency through reliable, sustainable and easily available IT solutions and services.
The position is responsible for considering and ensuring the confidentiality of all works, documents and information received during the course of work performance with due diligence and not to disclose any confidential information to any third-party for any purpose that is not related to the company’s business during and after the employment with CMIT.
Level 2 end users support:
Assists users in understanding various options and applications within MS Office, including Word, Excel, Access, PowerPoint and Outlook. Assists users in the design of Access databases for use within their departments for various purposes.
Answers inquiries regarding status on resolving a computer problem.
Answers, evaluates and prioritizes incoming telephone, e-mail and in-person requests for assistance from users experiencing problems with hardware, software, networking and other IT-related technologies.
Analyzes user problem and finds appropriate solutions for IT- related problems.
Coordinate with various vendors regarding repairs to equipment of terminals, and other issues with software or hardware; receives items and prepares documentation to accompany items.
Interviews user to collect information about problem and leads user through diagnostic procedures to determine source of error, for simple problems. More complex problems are referred to supervision.
Supports call out service requirements, where applicable.
Guide users in the procedures for applying an application within the software, instructing them where to find a particular application.
Provides technical assistance and training to end users.