IT Infrastructure Support

Daily support the product team by fulfill the requests from End user via Email/Call/ITSM tool.
Handle tasks accordingly to L1, L2, L3 support process via BMC Remedy ticket system within the agreed SLA’s
Monitoring of Server’s performance, Scheduled jobs, SAN/File share, Network components, Database Usage
Provide monitoring report on agreed routine.
Maintain documentation of Know-How and User guide.
Optimization of daily routine task via scripting in monitoring and action alert.
Enhance Power Bi reporting solution.
Troubleshooting Windows and network issue for End user.
Provide proactive solution for the foreseen issues.
Be part of the team to access systems architecture currently in place to recommend solutions to improve.
Coordination within an international team of consultants and developers from Germany, Poland, China, India and Vietnam as well as external suppliers.

Familiar with incident and problem management tool (ITSM).
Knowledge of Windows Platform and Windows services (AD, LDAP, IIS, Proxy…).
Knowledge of database (query ing/Programing language (PowerShell, bash, C#...)
Basic Knowledge of Power BI reporting.
Experienced in preparing Technical Reports and Documentation for different target audience (Level 3 support and End users).
Strong analytical/troubleshooting skills for Windows services.
Have excellent written/oral communication in English.
Knowledge of System architecture is a plus
Knowledge of Manufacturing Quality management (CAQ) tool/application usage and implementation is a plus.

13th-month bonus + yearly performance bonus + annual salary appraisal
Premium health insurance for employee + 2 family members
16++ days of paid leave per year

Cập nhật gần nhất lúc: 2023-03-17 19:20:16