IT Officer / Technology Service Officer

Following diagrams and written instructions to repair a fault or set up a system;
Any other duties consistent with the job as directed by management
Talking staff/clients through a series of actions, either face to face or over the telephone to help set up systems or resolve issues;
Providing support, including procedural documentation and relevant reports;
Rapidly establishing a good working relationship with customers and other IT team;
Ensuring compliance with health and safety legislation
Responding within agreed time limits to call-outs;
Troubleshooting system and network problems and diagnosing and solving hardware/software faults;
Working continuously on a task until completion (or referral to tier 2 support, if appropriate);
Perform daily checklist and report to relevant IT team/vendors if there is any issue
Installing and configuring computer hardware operating systems and applications;
Replacing parts as required;
Testing and evaluating new technology;
Conducting electrical safety checks on computer equipment.
Prioritizing and managing many open cases at one time;
Setting up new users&039; accounts and profiles and dealing with password issues;
Monitoring and maintaining computer systems and networks;
Supporting the roll-out of new applications;

Previous working experience in a LAN/WAN environment as Helpdesk IT/ Technician IT at least 6 month.
Certification on Microsoft Professional Courses and other IT Certifications
Possess working knowledge of Microsoft Desktop and Network Operating Systems, Antivirus and E-Mail/Internet systems.
Possess working knowledge of Microsoft Desktop and Network Operating Systems, Antivirus and E-Mail/Internet systems.
Good working knowledge of MS Office Suite. Familiarity with other office automation packages is preferable
Experience in the use of network monitoring tools, remote desktop tools
Sound English communication skills in written and oral forms.
Previous working experience in Hospitality Industry

Duty Meals/ Cơm Ca
Insurance 24/7/ Bảo hiểm tai nạn 24/7
Monthly Services Charges/ Thưởng dịch vụ hàng tháng
Free Shuttle/ Xe đưa rước

Cập nhật gần nhất lúc: 2022-05-09 17:52:04