IT Operation Engineer Incident

We are looking for an incident support engineer to join our IT department. In this role, you’ll be in charge of leading the incident investigation and management at the first-level support. By working with feature and platform teams in resolution mitigating fewer impacts to our clients swiftly.
You will also log and categorize recurring incidents to improve and consult incident management protocols. To be successful in this role, you should have an aptitude for picking up new technologies, banking domains, and procedures. Ultimately, an outstanding incident should excel at multitasking and remain judicious during major incidents.
Responsibilities:

Overseeing the incident ticket and following and working together with the feature team involved in resolving the incident.
Join all call support.
Prioritizing incidents according to their urgency and influence on the business.
Managing the incident by re-assigning workloads and re-scheduling non-urgent tasks.
Logging all incidents and their resolution to see if there are recurring malfunctions.
Collaborating with the feature team to identify the root cause and resolve it also ensure that all ticket/priority are diligently SLA followed.
Responding to a reported service incident, identifying the cause, and initiating the incident management process.
Communicating/Escalating with upper management of major issues are found.

Strong problem-solving, analytical, and time management skills.
Knowledge/ understanding of Microservice Architecture is a plus.
Knowledge/experience about Agile/Scrum is a plus.
Has knowledge and experience in using IT service management software ( JIRA, JIRA Service Management, Confluence…)
Must have good Written and Verbal English.
Ability to analyze a high volume of technical data and work in a fast-paced environment.
Excellent managerial skills and ability to collaborate with feature team and stakeholders.
Basic knowledge of programming languages( such as Java) and solid knowledge of Linux, and SQL and friendly with using AWS Service Console (e.g AWS AWS Cloudwatch logs, XRAY..)
Knowledge/ experience in Digital banking is a plus.
At least three years’ experience working as incident support, or a similar role.
Bachelor’s degree in information technology, engineering, or a related field.

Our goal is simple: to be the 1 digital technology hub in Vietnam. We pride ourselves on being cutting edge and stretching the limits of all our personnel - whether you are a mobile engineer, in quality assurance, or a technical lead architect in our team. Our engineering teams form a cohesive, collaborative and motivated community that delivers innovative solutions to our businesses in Asia and Africa.
You’ll love working with us if you are:

Focused on usability and speed
Comfortable with a high degree of ambiguity
Passionate about technology
Independent but also a good team player
Keen on presenting your ideas to your peers and management

At TYME, opportunities are here for the taking. If want to be part of our purpose and live and lead through our values, we can offer exciting development opportunities through expanded lateral roles, stretch assignments or people leadership.
Some of our benefits:

Internal Hackathons and company&039;s events(team building, coffee run, blue card...)
Meal and parking allowanceare covered by the company.
Work-life balance40-hr per weekfromMon to Fri.
Full benefits and salary rank during probation.
Insurancesas Vietnamese labor law andpremium health carefor you and your family.
15-day annual + 3-day sick leaveper year from the company.
Overseas travel opportunitiesfor training and working related.
SMART goals and clear career opportunities(technical seminar, conference, and career talk) - we focus on your development.
Values-driven, international working environment, and agile culture.
Pro-Rate andperformance bonus.

Cập nhật gần nhất lúc: 2022-06-25 17:32:04