IT Service Desk

• Incident/Ticket management (Jira, ServiceNow), classify service request/ticket, assign priority and create ticket as per the predefined definitions
• Knowledge base will be maintained as continuous process with in support
• Update ticket/incident status frequently to users and relevant stakeholders follow SLA
• First level of ticket diagnosis to resolve the ticket or allocate ticket to appropriate support person/group
• Provide guidance and training (remotely) to end users on need basis
• Understand/research customer business and operation processes as well as DMS application knowledge for supporting
• Perform other tasks as assigned by direct manage
• Ownership of raised and escalated issues. Manage and co-ordinate operations from opening to closure of all tickets follow SLA
• Application, system dashboard monitoring 24x7
• Provide customer IT Service Desk support 24x7x365
• Provide support in person, on the phone or via email as appropriate

• Computer and IT basic literate
• Experience of Incident/ticket management is a plus
• Have good customer support mindset and attitude
• Be capable of working on the night shift
• Fast learning
• College or University Graduation (IT is preferable)
• Good at English at least 2 skills (reading and writing). TOEIC >= 450.
• Proactive
• Have AMS Processes understanding is a plus
• Good skill on Microsoft Office (for reporting)
Working time:
• Shift 1: 3:00PM - 11:30PM
• Shift 2: 11:00PM - 7:30AM (next day)
• Note:
Shift/Man/Week: 5 shifts
Duration of work shift: 8.5 hours

• 4% Loan Interest Rate Support
• Be part of our hugely international environment; we are currently working with the Global customers, where you can have many opportunities to working oversea.
• Great opportunity to grow with the company;
• Awesome social events and parties for employees;
• Wear what you want, be your unique self at work;
• Relocating package: Up to 100M (for senior candidates from Hanoi/HCM.C to Danang)
• Competitive salary package based on skills and experience.
• We create great teams and take very good care of them;
• Frequent staff activities and company parties;
• Working type: at the office (Danang, Vietnam)
• A slot to buy FPT Plaza Apartment at promotion price (14.8M/m2)

Cập nhật gần nhất lúc: 2022-12-16 02:52:04