IT Support Engineer (Level 1)

Responsibilities:

Must be able to clearly communicate via email, chat and phone with end users and technicians.
Record, maintain and updates issues in the Incident Management system.
Escalate incidents to level2/level3 support.
Identify recurring issues.
Keep customers informed on the status of their requests.
Document and submit problem resolutions to the knowledge database in order to assist other Support personnel with problem resolutions.
Resolution of level one issues - Following knowledgebase articles and procedures.

Requirements:

Understanding of the basics of Microsoft Server OS and Linux OS.
Advance English (in both written and spoken)
Available for an early shift (7.00 AM – 4.00 PM).
Must be customer and detail oriented.

VMware knowledge.
1+ Years of Technical Support or IT Desk-Side support.
Willingness to learn new tools and technologies and take on new responsibilities as assigned
Hyper-V knowledge.
Network basics, such as TCP/IP, Ping, Trace Route.

Cập nhật gần nhất lúc: 2021-02-17 12:10:06