IT Support Executive (10-15M)

To manage and support users (hardware/software):

Follow up with the system development team on various systems issues
Troubleshoot system and network problems and diagnose and solve hardware or software faults
Daily monitor incident management system, classify and modify all incidents in compliant with IT standards
Install and configure computer hardware, operating systems and applications
Provide first level support to requesters e.g. answering via support channel, incident management, phone etc.,
Handle incidents within agreed service level agreements (SLAs)
Set up new users&039; accounts and profiles and deal with access issues

Deploy improvements and fixes to the network and applications infrastructure
Provide weekly incident reports to the department head
Provide monthly reports on new IT assets to department head and Finance

Education: University degree/ College graduated, prefer in IT field
Hard- working and good health.
Self- motivated with strong team skills, a high degree of punctuality.
Experience: 6 months- 1 year of working experience with IT Support/ IT Helpdesk position
Languages: Basic English IT language (good at reading and understanding, speaking and writing)
Can adapt the working shift ( 5,5 days/ week rotate night shift )
Good communication skills, patient personality.

- Opportunity to learn from experienced leaders and managers
- Experience in an international company with the culture that encourages and fosters creativity, innovation, respect and equality
- Experience in increasingly challenging and engaging real- world marketing projects.
- Attractive package with sales incentive
- 100% SHUI in probation, premium healthcare package for individuals and family
- Daily meals provided
- Attendance in meetings, events, networking opportunities and training courses
- 12 AL/ year and 12 WFH days/year

Cập nhật gần nhất lúc: 2024-11-29 14:30:03