IT Support

• Serve as the first point of contact for customers seeking technical assistance over the phone, email or face to face.
• Determine the best solution based on the issue and details provided by customers
• Walk the customer through the problem-solving process.
• Direct unresolved issues to the next level, IT Supervisor or Help Desk Manager or higher IT level.
• Provide accurate information on IT products or services.
• Record events and problems and their resolution in logs.
• Follow-up and update customer status and information.
• Pass on any feedback or suggestions by customers to the appropriate internal team.
• Identify and suggest possible improvements on procedures.
• Others assigned by the IT Manager.
This Job Description is not limited to the duties / responsibilities described above and will be subject to changes to incorporate any duties / responsibilities to reflect the job scope / business requirements.

• Minimum Degree: Bachelor’s degree in Information Technology Management or any related fields.
• Good comunication in English.(report directly to Foreigner Boss)
• Minimum experience in the equivalent field: 1 year as the same positions.
• Proven experience as a help desk technician or other customer support role.
• Tech savvy with working knowledge of office softwares, databases and remote control.
• Good understanding of computer systems, mobile devices and other tech items.
• Ability to diagnose and resolve basic technical issues.
• Customer-oriented and cool-tempered.