IT Support Officer (On Shift)

Position Summary: The IT Support Officer is the first point of contacts to enhance IT Support service delivery, and assure that high-quality IT services are brought to every clubs and offices. We are looking candidates for HCM, Ha Noi and Nha Trang.
Key Duties & Responsibilities:
Managing User support activities:
● Installing and configuring computer hardware operating systems and applications
● Troubleshooting system and network problems and diagnosing and solving hardware/software faults
● Supervise subordinate if any to monitor and maintain the computer system
● Supporting the roll-out of new applications
● Setting up new users’ accounts and profiles and dealing with password issues
● Support in resolving Hardware issues through escalation of issues with Hardware partners
Compliance with IT Policies
● Ensures that no user in the company has access to programs other than needed to perform the job
● Ensures that only original and properly licensed application programs according to the IT management’s policy and requirement are running on computers
Professional Development
● Testing and evaluating new technology
● Working with vendor for up to date hardware and software.
● Advises on PC improvements, such as hardware procurement
Stakeholder Liaison
● Act as the interface and liaison between the group operational stakeholders and, relevant IT operational support teams (and/or contractors)
● Maintain user confidence and protect operations by keeping information confidential
Systems Delivery
● Ensure proper escalation paths from the Service Desk Team exist into key subject matter experts within the business and IT teams