IT Support Supervisor

- Offer new ideas and suggestions for improvement. Identify and implement new practices and processes that are “best in field”.
- Exchange knowledge and information with other Jabil facilities to ensure best practices are shared throughout the Jabil organization
- Participate in the Performance management, Preparation and delivery of Performance Reviews, Personnel Development Plans, Training Plans, Terminations, Turnover, Succession Planning, Reward and Recognition Programs etc.
- Understand and embrace the business and IT strategic direction
- Project Management as required
- Training of site and corporate tools, processes and service delivery
- Confer with reporting manager on complex or unusual situations
- Participation and coordination of work schedules, priorities, and performance management of personnel for IT related tasks and services
- Engage with customers to evaluate issues and opportunities for improvement
- May perform financial related duties as directed by supervisor
- Maintain discretion and confidentiality in all areas pertaining to data and proprietary information, whether internal to Jabil or customer specific
- Participate in Recruitment of IT support personnel
- Participation in metrics management and performance of IT support and services
- Demonstrate a commitment to customer service; anticipate, meet and exceed expectations by solving problems quickly and effectively, making customer issues a priority.
- Schedule personnel job duties to provide necessary coverage
- Provide regular updates to appropriate managers
- Organize verbal and written ideas clearly and use an appropriate business style
- Compliance with regulatory requirements, Security policies, and SOX related activities
- Assure that procedures and work instructions are efficient and not redundant
- Ability to work effectively under pressure with constantly changing priorities and deadlines
- Establish new measurement systems if/where possible
- Understand business processes and business tools in the current environment
- Participate and drive toward continuous improvement in metrics, performance and customer satisfaction of the team including the analysis of key metric data
- Participate in the exchange of ideas and information within the department

. Bachelor&039;s Degree preferred.
· Or an equivalent combination of education, training or experience
· 2-3 years work-related experience required.
· Minimum of 1-2 years management experience preferred.
· ITIL experience preferred

On-the-job training with experienced staff

Company Shuttle Bus

Cập nhật gần nhất lúc: 2022-06-26 23:02:04