•A warm personality, attentive and presentable.
•Committed to delivering high levels of customer service.
•Responds courteously and efficiently to queries and problems from guests, staff and system users.
•Ensures cleanliness of all data equipment and computer rooms.
•Must be a self-starter, alert, energetic, responsible and flexible.
•Responsible for smooth functioning and co-ordination of vendors for Guest Internet, Property Management Systems - PMS, Point of Sale - POS, IPTV, Telephony systems and other software vendors.
•Ability to troubleshoot hardware and software problems.
•Responsible for overseeing and handling network configuration, Servers, Workstations, Networking equipment, PABX, email accounts, and also support for the underlying server/desktop infrastructure.
•Should be capable of doing Root Cause Analysis on a problem.
•Must know the Network fundamentals, general network setup and device configuration.
•Good knowledge of server hardware, Disk storage technology, I/O devices.
•Skilled in usage of system level profiling tools and network monitoring systems to aid in application performance profiling (iostat, Nagios).
•Knowledge of network infrastructure, including CAT5/6 cabling, wireless networks, network switches, WAN/LAN, domain controller, Active Directory, firewall and VPN applications.
•Background in highly available systems and image capture/management systems.
•Extensive knowledge on Active Directory, Management and Implementations.
•Prepare & Implement Preventive Maintenance Schedule for all IT hardware & Software.
•Manage leadership in the establishment of project scope, technical strategy, cost, budget and staff support requirements with new IT initiatives.
•Prepare Policy & Procedures for the IT Department and for the user department.
•Managing Disaster Recovery Process and ensuring regular daily backup is taken.
•Anti-virus setup and day to day support.
•Able to plan, assign tasks and develop IT reports.
•Identifies and implements solutions to user challenges and concerns associated with the use of personal computer equipment.
•Ensure that policies and procedure relating to PCI compliance are updated.
•Maintains a system error / progress log book and deals with reported problems.
•Responsible to ensure that IT Audit points are implemented as per relevant Standard operating Procedures.
•Monitors and maintains proper inventory of hardware and software license.
•Is aware of IT Security Policies and ensures implementation through regular staff training.
•Keep updated with latest hotel technology and security risks on a regular basis.
•Able to perform other IT or Systems related task assigned by the management.
** SALARY AND PACKAGE:
-Attractive and competitive salary is offered
-13th month salary bonus
-Accommodation and all meals
-Social security and insurance according to local labor law
-Transportation package
-Above average time off due to remote location
-The position is open to expats and Vietnamese candidates
-Immediate start
