As a Level 2 – Technical Support Agent, you will:
- Analyze assistance/incedent ticket requests from our Customers
- Research, troubleshoot, and diagnose Customer issues; and provide accurate solutions.
- Have high speed Interactions with Vietnam’s Level 3 – Support (Development Team)
- Have high speed Interactions with Level 1 Support in Switzerland, Spain and France
- Reproduce and document customer bugs for the development team
- Respond to Customer Assistance Request in writing
- Work closely with Customer Success Managers to maintain customer satisfaction
Your Skills and Experience
WE EXPECT FROM YOU:
- Bachelor’s Degree in Computer Science, Telecommunication or related field
To have a sufficient software or application technical background - Have a minimum 2 years experiences in software development OR technical support position for software or application
- Fluent English for day to day communications with European colleagues
- Experience in troubleshooting, diagnosing bugs, handling customer support requests
- Database/SQL knowledge
- Details oriented
- Problem solving skills
- Prioritization skills
- Time management skills
- Communication skills
- Proactive
- Opend minded & team spirit
STRONG PLUSES:
- Fluent French or German (a plus)
- Experience in some of the following: HTLM/CSS, JavaScript, Jquery
- Experience in PL/PSQL
Why You’ll Love Working Here
Perks you will love:
- Product for 150+ customers, millions of users worldwide
- Exposure to world famous customer organizations
- Swiss grade work organization & quality
- Frequent interactions with Switzerland/France/UK/Spain
- Build a fast & solid career path with clear & attractive promotion opportunities
- Advanced software factory & technical environments
- 300+ machines in build pipeline, 60+ technologies
- 300+ deliveries per year, full automated test suite
Benefits:
- Premium Health Insurance Package
- Fun, regular team building activities
- Love from the team. We are very collaborative & friendly
- Travel opportunitiesto visit our customers in Europe
- English class, training, strong support for career development
- Paralleled coaching & training from industry-leading experts
