Junior Ocean Freight Customer Service Executive

Roles and Responsibilities

Ensure the daily excellent service provided and the KPI met, reduce risk and potential claims.
Billing checking, confirmation with overseas, send pre-alert
Other works arranged by direct supervisor or manager.
Manage daily booking from suppliers/shippers/sales etc and communicate with sales owner to get shipping instruction.
Customer relationship (external & internal), work with customers and vendors to improve our performance and service
Arrange booking and get booking confirmation from allocated carriers.
Rate quotation for general inquiry (if needed)
Be responsible for follow up and complete the assigned shipments, the daily work within the team, sales support, ensure the timely and proactive communication with customers and other related parties.

Education and Experience requirements

Graduated from university majoring in logsitcs, supply chain...
Bachelor Degree or above
Knowledge of ocean cargo process flow.
Well operation knowledge, good experience in operation and fluent English.
Experience in Cargowise system is the plus

Job Skills, Personality and Competencies for this position

Reliable, well organized, honest, team-player.
Excellent communication skill in both Vietnamese and English, responsible, active.
Good PC skills in MS Word, MS PowerPoint and MS Excel

Cập nhật gần nhất lúc: 2021-12-28 00:22:02