[KHĐC] Head of Operations

Manage all aspects of the loan operations (from underwriting, contract processing to customer services)
Conduct various assessments and audits to ensure department procedures are achieving accurate and desired results.
Review and document critical processes and procedures if needed to ensure accuracy, quality and compliance.
Create, maintain and manage consumer finance operational processes, constantly searching for ways to improve customer experience and increase efficiency of both digital and manual processes.
Verify all finance contract documents are accurate to ensure prompt funding and support compliance audits as needed.
Meets expectations for attendance and punctuality.
Maintains the highest level of confidentiality with all information obtained.
Review underwriting policies, make data driven recommendations on policy and process changes to increase customer satisfaction

Good at written and verbal English is more referable.
Ability to learn quickly, thrive in a fast-paced environment and adapt to changing timelines.
Strong leadership and collaboration skills.
Ability to multi-task while providing exceptional quality of work and strong attention to detail.
Bachelor Degree, majored in BA or relevant fields of studies
Ability to execute with minimal direction/independent judgement.
5+ years experience at managerial positions in banking/or loan service/or lending operations (e.g. underwriting, funding, contract processing, customer service etc.)

Tăng lương
Chế độ thưởng
Du Lịch
Chế độ bảo hiểm
Đào tạo
Chăm sóc sức khỏe

Cập nhật gần nhất lúc: 2021-09-08 01:12:02