Kitchen Supervisor

POSITION SUMMARY

A Kitchen Supervisor is responsible for leading and maintaining smooth operation of all kitchen shifts. He/she will partner with the cafe management team to train, coach and evaluate BOH operations, ensuring that the cafe is in adherence with company policies, specs and procedures.

• Perform opening & closing duties for the kitchen.


• Oversee shift-by-shift labor to achieve a cost-effective balance for smooth operation of the cafe.


• Monitor food cost using established methods to meet goals.


• Evaluate condition of equipment and conduct routine maintenance inspections to ensure smooth operation.


• Ensure that assigned cleaning duties are completed by all staff prior to checking out after each shift.


• Inspect and taste food to ensure freshness, flavor, recipe adherence and temperature (including line checks every shift).


• Train new staff members and coach all staff members to adhere to Hard Rock food quality and service standards.


• Train and validate new staff members according to company training standards.


• Perform shift expo duties (inside & outside) to ensure food is prepared according to spec and served in a timely manner.


• Perform employee task such as preparation of all recipes to ensure quality of the product.


• Maintain a safe environment for staff and guests, adhering to Hard Rock safety measures and checklists.


• Ensure employees follow safety, sanitation and security procedures.


• Provide Kitchen employees with verbal recognition, direction and support.


• Communicate with Kitchen team to keep everyone informed of local, regional and corporate procedures.


• Listen to comments, criticisms and feedback from employees to address any issues or suggestions with management.


• Communicate with managers to evaluate work procedures, review standards, identify methods for increasing efficiency or effectiveness, and respond proactively to any needs that have arisen.


• Communicate regularly with KM regarding issues and suggestions related to product, people and performance.


• Fulfill all daily and weekly tasks according to assigned areas of responsibility

This job description reflects the position’s essential functions; it does not encompass all of the tasks that may be assigned.

EXPERIENCE, EDUCATION, AND CERTIFICATIONS

• Must be at least 19 years old.

SKILLS

• Remaining calm in a hectic, fast-paced atmosphere.


• Demonstrating a high level of organization, attention-to-detail and a sense of urgency.


• Displaying a positive and outwardly friendly attitude toward guests and coworkers.

PHYSICAL DEMANDS

• Ability to move throughout the corporate office and cafes during visits (standing, walking, kneeling, bending) for extended periods of time.


• Ability to sit for extended periods of time.


• Ability to make repeating movements of the arms, hands, and wrists.


• Ability to express or exchange ideas verbally and perceive sound by ear.


• Manual dexterity, hand-eye coordination, and ability to work with hand above shoulders.


• Ability to occasionally, regularly, frequently move objects (lift, push, pull, balance, carry) up to 10 pounds.


• Ability to turn or twist body parts in a circular motion.


• Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy environment.


• Ability to travel via auto or airplane for long periods of time.

ADDITIONAL REQUIREMENTS

• Maintaining a well-groomed appearance (“having a plan”).


• Following all uniform guidelines.


• Practicing all safety & sanitation standards.


• Recycling products, where possible.


• Maintaining HRC’s 5 core Values and Mission Statement.