Site support, Troubleshooting and Process optimization
Make report and do analysis for Technical Services report
Support testing of sample at 3rd party laboratory
Keep abreast of and keep the customers informed on developments affecting bituminous products (bitumen, emulsion etc).
To establish a technical assistance Agreement and Quality assurance plan with customers.
To establish Technical Data sheets for every product mentioned above.
To Visit customers on a regular basis with stronger focus on those with whom potential developments could be possible (new products). To Brief the General Director of those customers who are receptive to or may become receptive to the new products.
To be a reliable support for customers/distributors to solve their technical problems, enquiries and quality complaints related to the Company’s products in coordination with the Sales and Business Development Department and other supporting departments
To provide technical support & guidance to customers in order to ensure a proper use of our products (handling, storage, safety, efficiency, quality)
Support to develop new product
With the support of Technical manager
Gather information from Road authorities, contractors, project owners, technical institutions on market trends and detect opportunities for the company to propose new techniques
Perform market analysis that consists in :
Determine the positioning (quality, price) of the new Company’s products vs current offers from the competitors for a successful market entry
Evaluate the need of the market vs Group’s portfolio and offer
Other tasks:
Support to make marketing tools
Implementation of Trials with selected contractors
To implement other works within the powers as authorized by ADCo
Design and Establish technical data sheets, commercial brochures, application guides for each new product.
Ensure the product approval from related parties (Consultant, road authorities, project owners, third party laboratories etc).
Ensure the success of the trial (detailed preliminary survey, risk analysis, training of the contractor, road/industrial equipment readiness, pre-trials, etc).
Responsible for preparing and updating the Technical sharing practice and site report on regular basis.
Identify reliable partners for the implementation of new company’s products
Product approvals
Organize trials
*** Skills & Knowledge requirement
Good English skill
PC skills (MS Office - especially Excel, web)
Open mind willing to work on site
Construction or Material engineering
Knowledge of the related legislative
Fresh graduate or work experience 1-2 years is accepted
Organizational and communication skills
Specific interest and commitment to road construction techniques, asphalt, asphalt mixture, cement concrete and earthworks
Management skills
Strategic and analytical thinking