About RMIT VIETNAM
RMIT Vietnam, an entity of RMIT University, has campuses in Ho Chi Minh City and Hanoi since 2001. We provide internationally recognised, high-quality, education and professional training for students, clients and the community, and assist in the development of human resources capability in Vietnam and the region by hosting students from Australia and many other countries.
SCHOOL OF BUSINESS AND MANAGEMENT
RMIT Vietnam’s School of Business and Management has established a reputation for excellence in business and management education, providing high quality, industry responsive programs relevant to the national and global marketplace.
We deliver work ready graduates. In today’s competitive environment, professionals need the skills to adapt to an ever-changing business world. With RMIT Vietnam&039;s close partnerships with industry, our students are engaged with some of industry’s top business people, receiving knowledge and skills aligned directly with their specific career paths. At RMIT Vietnam, we give our students the skills to address real-world business issues.
YOUR ROLE
This role is a member of the wider School’s professional team and is expected to support other team members with their activities and to collaborate to establish and maintain consistent School-wide systems.
The responsibilities for this role include, but are not limited to: provide professional learning and teaching services support for the undergraduate and post graduate programs within the School; administrative and secretarial support for meetings, (including meeting scheduling, taking minutes and circulation of meeting documents); Head of Department calendar management; student engagement activities and departmental events; staff travel support; recruitment; and staff induction. The position provides report data and other reports as required by senior management staff member.
The Learning and Teaching (L&T) Support Officer provides administrative support to the Head of Department, Program Managers, Course Coordinators and academic staff within the School. The L&T Support Officer reports to the Learning & Teaching Support Senior Officer and works closely with key staff members of the School to provide specialist advice coordination of academic administration across all cohorts, locations in Vietnam and calendars, ensuring alignment with School, College and University processes, policies and procedures.
KEY ACCOUNTABILITIES
Carry out or support other duties as directed by the Learning & Teaching Support Senior Officer and Learning & Teaching Support Manager.
Contribute to the development and management of school committees through attending meetings, preparing agendas and minutes, providing advice and recommendations related to administrative processes and procedures and support committee recruitment processes.
Provide support and guidance to relevant stakeholders on the management of program assessment board and at-risk students, organising and supporting the Student-Staff Consultative Committee, teaching and timetabling allocations, textbook inventories, course assessment processes, marks amendments processes, student feedback and complaints.
Monitor School’s Key Performance Indicators Dashboard to evaluate and provide a "snapshot" of academic staff performance within the School via generating report of key performance indicators for School personnel and programs, collecting and inputting specific data points for each assessment criteria and continually maintaining and improving the dashboards.
Assist staff in Hanoi Campus regarding documentation approval from Heads of Department to ensure a smooth operation between RMIT Hanoi and Saigon South campuses.
Participate in school-wide marketing related activities support including: monitoring and updating intranet (and other marketing and social media channels) content related to courses, programs, department information and providing bilingual coordination with Communications and Marketing Department to deliver program information on RMIT website.
Prepare necessary documents for staff recruitment including, but not limited to: job description, CVs for Heads of Department to review and interview. Prepare and process HR related documents for hiring new staff, reappointment, reclassification, workload variation, etc.
Regularly manage departmental projects including coordinating and planning a project, recruiting staff and student volunteers, managing budgetary related requirements, reporting the project status to management and documenting project activities.
Assist in coordinating, organising and running internal and external events through arrangement of logistics, catering, marketing and invitations for department and centre wide events including, but not limited to: guest lectures, intensive study courses, student company visits, corporate trainings, international visitors, academic staff visits to schools, and industry engagement events.
Provide in depth and detailed advice to students on program plans, program completion, course selections, career pathways and other development related issues.
Provide high quality learning and teaching professional support services to staff and students of the relevant department and program including, but not limited to: process applications and forms, management of file systems, student advisement, management of administrative resources and teaching materials, meetings arrangement and minute taking, translation services, research support, leave calendar and travel arrangements.
