Maintain confidentiality of all Security/Loss Prevention and property reports/documents; release information only to authorized individuals.
Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation.
Read and visually verify information in a variety of formats (e.g., small print).
Complete incident reports to document all Security/Loss Prevention related incidents.
Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
Handle all interruptions and complaints. Resolve safety hazard situations.
Escort any unwelcome persons from the property without interrupting the orderly flow of property operation.
Visually inspect tools, equipment, or machines (e.g., to identify defects).
Report to scenes of vehicle accidents/thefts.
Comply with quality assurance expectations and standards.
Develop and maintain positive working relationships with others; support team to reach common goals.
Conduct investigations and gather evidence.
Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps.
Complete a Loss Prevention shift summary/daily activity report.
Move through narrow, confined, or elevated spaces.
Patrol all areas of the property; assist guests with room access.
Enter and locate work-related information using computers and/or point of sale systems.
Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors.
Call for assistance using proper code responses.
Stand, sit, or walk for an extended period of time.
Lock property entrances when required. Conduct daily physical hazard inspections. Respond to accidents, contact EMS or administer first aid/CPR as required.
Move at a speed required to respond to work situations (e.g., run, walk, jog).
Defuse guest/employee disturbances.
Call for outside assistance if necessary.
Stand, sit, or walk for an extended period of time or for an entire work shift.
Monitor Closed Circuit Televisions, perimeter alarm system, duress alarms, and fire life safety system.
Conduct interviews with relevant parties.
In addition, some states may have additional licensing/registration requirements to be considered for this position.
Speak with others using clear and professional language; prepare and review written documents accurately and completely.
Assist guests/employees during emergency situations. Notify appropriate individuals in the event of accidents, attacks, or other incidents.
Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing in excess of 75 pounds with assistance.
