Manager, VIP Services

- Develop and manage the VIP Services area to cultivate relationships with high worth casino guests.

- Responsible for the direct supervision and oversight of the day to day supervision of the VIP Services department.

- Attend and participate in player events and promotions.

- Accessible to handle all guest needs and provide support for VIP Services Executives.

- Report on the progress of VIP Services activities including, but not limited to, VIP Reservations, VIP Services on floor services such as comping, business revenues etc.

- Coordinate outside events, to include booking airfare, transportation and event tickets and Participate in the planning of the International marketing calendar when necessary.

- Generate daily player arrival and departure lists through guest reservations.

- Coach VIP Services executives to build player relationships with new, maintenance and inactive players. Train new hosts as they are hired on.

- Serves as a point person in the resolutions of customers complaints and service recoveries.

- Express a willingness to learn new skills and maintain a high quality of guest service according to HOIANA Values.

- Evaluate the schedule or timelines related to the completion of assignments, while maintaining service and/or product quality.

- Other Duties as assigned by Management.