Merchant Experience Leader (GrabPay)

This position is responsible for enhance merchant experience with Moca e-wallet by:

• Manage a customer service team to enhance hotline team service level.
• Develop training plan call center team & sale team to improve expertise of the whole big department.
• Run upon training requests of merchants.
• Manage all communication channels with merchants and ensure high qualities of communication all the time.
• Consult Sale / MKT / Account management about operation in order to ensure merchants joining campaign, on-boarding with our e-wallet.
• Be in charge of merchant NPS & run according project for better & better merchant experience.
• Provide data & method to calculate & monitor merchant experience.

Job requirements:

• At least 2 years experience of leading a team.
• Positive and professional attitude.
• Has critical thinking skills with data driven.
• Has excellent communication skills.
• Experience in E-commerce, CS, Banking, e-wallet is a plus.