Microsoft Senior Level – Level 3 Support

FPT Software is looking for Senior Microsoft L3 Infrastructure Engineer with at least 5 years of experience for a project of managing global datacenters for an international company. Our customer is a leading global provider of highly engineered solutions and advanced materials for a variety of industries. Their locations span across US, Europe, Brazil, China…
-Managing the Infrastructure environments of a global company including Servers/Network/Firewall/Storage/Backup/Antivirus systems with agreed service levels
-Managing incidents and problems appropriately within agreed service levels
-Creating and performing authorized changes to customer environments as necessary
-Scheduled maintenance and patching of Infrastructure environments.
-Installs and tests software & hardware upgrades.
-Responds to IT department concerning systems operation and diagnoses system hardware, software and operator problems.
-Prepares and maintains infrastructure operational procedures and documentation.
-Answers, evaluates and prioritizes incoming telephone, e-mail and in-person requests for assistance from users experiencing problems with hardware, software, networking and other IT-related technologies.
-Contribute to the delivery of the overall IT support to users at a global scale.
-Actively participate in the IT communications & the infrastructure implementation.
-Provide proactive services to bring innovative to IT Service in many forms, such as apply new technologies to create a more efficient organization and improve alignment between technology initiatives and business goals.
-Good English communications skills, both oral and written.
-May be required to fill in single shifts on managed services shift roster.