Mis Data Analyst

Gear Inc is seeking 2 MIS Data Analysts for our Moderation team. Ideal candidates are able to adapt and are well known with fast moving and last moment change.
Main responsibilities:

Prepare and maintain FTE reporting for the billing process.
Responsible for the integrity of the data and ensuring the accuracy of all reporting requirements
Develop, modify and update scorecards, dashboards, and other reports in a timely manner
Analyze the impact of volume, AHT, and shrinkage on manpower requirements
Analyze performance metrics impacting service levels and identify gaps and trends to provide to the Planning and Forecasting team
Responsible for timely delivery of periodic and ad-hoc productivity reports

Enjoy working and contributing as part of a team;
Demonstrate a positive, can-do, proactive attitude;
Analytically-minded and detail-oriented;
Used to work in BPO (Business Process Outsourcing) company is a plus;
University Degree, ideally in a relevant degree such as data analyst or similar;
Have the ability to handle multiple projects simultaneously;
At least 1 year of analytical experience;
Strong ability to analyze raw data, draw conclusions, and develop actionable recommendation;
Proficient in English communication;
Are self-starters and have a high degree of personal responsibility;
Familiar with Google Spreadsheet, Excel is a must; with other data analysis tools is a bonus;
Experiencing in Moderation/ Customer Services/ Quality Assurance/ Community moderation is a plus;

Salary and Benefits

Annual health check, annual flu vaccination.
100% compulsory insurance covered by the company after the probation.
Attractive salary and benefits (Competitive Basic Salary, Lunch allowance, 13th Salary, Additional Bonus, Profit Sharing) and annual salary review.
Fantastic internal events.
Paid leave (12 days/year).
Premium Healthcare and Mental Health Care service for you, 100% covered by the company.
Extra bonus per personal events (Wedding, Funeral, Hospitalization, Newborn baby) and a very cute baby box for staff who are going to welcome a new baby angel to the world.
Summer vacation (Paid days off and bonus).

Working Environment

Modern hardware, no dress code, free drinks (coffee, tea, etc.)
Internal English class fully sponsored by the Company with a native teacher during working time.
Training and career development opportunities.
International, fun and professional working environment
English working environment
Flexible working hours, we work 40 hours per week (Monday-Friday).

Cập nhật gần nhất lúc: 2023-01-16 12:12:04