[MM Mega Market Hải Phòng] Floor Manager - Noon Food

* ROLE
The FM’s activities, which lead to the achievement of objectives, in followings:
- Controlling shrinkage less than budgeted level
- Together with Store Sales Force, develop and implement action plans to tailor specific solutions for target customer groups; thereby increasing their customer loyalty and wallet share.
- Achieving sales, margin for all related categories
- Maintain/grow loyalty of targeted customers for own division/departments and related CTG
- Execute Supporting Office strategies. Act as an information bridge between Supporting Office, store, customer and suppliers.
- The development of staff competencies and skills.
* KEY RESULT AREAS
* Key Accountabilities:
- Ensure the smooth store operations and management standard when acting as duty manager.
- Department performance with regards to commercial KPI results; related HACCP implementation; promotion execution and stock management.
* Key responsibilities
- Fully implement related SOP to ensure smooth operations
- Ensure that the highest levels of operational standards are achieved
- Be aware of the battle plan execution and the excellence performance
- Continuously check departments throughout the day and spot check availability, quality, pricing, promotion implementation and customer service.
- Execute instructions from SO accurately and timely.
- Be aware of the top shrinkage articles per category and constantly control in optimal level
* Range Availability and local customer needs:
- Work with regional local demand coordinator and Sales Force to ensure that the local assortment reflects the different seasons and is in line with customer needs.
- Spot check assortment to ensure that all articles open to order are available on the shelf
* Stock Management
- Monitor ordering process in order to maximize sales opportunities & minimize stock problems and enhance the stock rotation
- Analyze shrinkage, understand main causes and be aware of top shrinkage per related category. Develop and implement action plan to control shrinkage less then budgeted level
- Train and coach DS to help them improve their ordering ability and stock file accuracy.
- Execute the gap check report with timely and efficient replenishment
* Inventory process is respected:
- Following the stock- take SOP as the key player to perfectly execute the schedule and the process management
- With regards to super fresh departments, lead a weekly meeting to discuss weekly margin result and develop action plan to improve areas of weakness in super fresh departments.
- Ensure proper implementation of daily, weekly & monthly inventory according to SOP
- Ensure counting process to guarantee the accuracy of the result and be responsible for the result
* Customer Development:
- Communicate daily with Sales Force team to ensure customer requirements to be met
- Be aware of top 10 customers in the store customer portfolio (within CTG in related customer group and out of SF customer) and develop share of wallet as well as increasing sales per visit and buying rate
- Be a contact point for customer complaint and problem solving
* Market Knowledge
- Understand market trends and keep OM updated with regards to changing information and important issues
- Be aware of the top related competitor’s activities within the store catchment area and develop commercial action plan
* Manage his area with the following routines:
* Daily:
- Following the KSA and on top ensure the followings to be checked and build action plan:
+ Managing the re- ordering
+ Daily customer contact in store and by call within the top customer portfolio
+ PSPSPP execution
+ Daily sales statistic analyzing on sales, margin, stock level, stock days
+ Daily sensitive shrinkage articles inventory
+ Gap check execution of replenishment
* Weekly
- Reviewing stock service level, shrinkage level and build corrective action
- Competitor and customer visit
- Follow the KSA and on top ensure the followings to be checked and build action plan:Daily sales statistic analyzing on sales performance and stock management
- Reviewing BART roster, finger print and build corrective action
- Promotions plan and evaluation
* Monthly
- Following KSA and on top ensure followings to be checked and build action planReviewing the sales performance and build a sales plan
- Reviewing the crisis management with store management
- Reviewing the performance of top customer portfolio and build improvement plan
- Reviewing and evaluating the staff performance and build training & coaching plan
- Reviewing BART, finger print and productivity and make improvement plan
* Yearly
- Follow KSA and on top ensuring followings to be checked and build action plan. Prepare execution of the yearly inventory.
- Contribution of the yearly events to the store management
- Evaluation of the performance of Department Supervisor in his/her responsibility area and build coaching and development plan
* Working place : MM Mega Market Hồng Bàng- Hải Phòng

- 3 years working in management position at Store.
- Loyalty and commitment to follow company procedures
- Good communication skills

Cập nhật gần nhất lúc: 2024-04-13 05:40:22