Moderation QA Assistant Manager

Gear Inc. is seeking 02 Moderation QA Assistant Managers. Ideal candidates will join our team to:
- Identify potential risks before they become a problem, then report it to QA Manager
- Perform internal and external quality audits of QA and trainer team
- Schedule projects and ensure assignments are carried out as planned
- Introduce innovative ideas and help the business create work process standardization
- Perform other duties as required by QA Manager.
- Support the QA Manager in the day to day running of the organization
- Support QA Manager to manage and build a strong TnQ team through coaching, mentoring, competency based training and performance evaluation
- Communicate with the client to align expectations and present QA manager’s solutions with the clients
- Support QA Manager to make plans, develop, and coordinate process, training for employees and new comers
Benefits:
- Health Insurance package
- Free English classes with native teachers
- A standing desk if you like; No dress code; Company trip
- Attractive benefits, international, fun and professional working environment
- An open and honest culture where people are valued, treated fairly and trusted and empowered
- Free in-house gym and game room for everyone: We love board games, video games, PS5, ping pong, football tables, and VR games
- Lunch allowance and free drinks (coffee, tea, etc)
- 13th salary and additional bonus every year
- Flexible working hours, we work 40 hours per week (Monday-Friday)
- Chance to work closely with both experienced Vietnamese and foreign experts
- Salary: Negotiable
- Paid leave (12 days/year), sick leave and personal leave
- Social Insurance under Vietnam law
- Continuous and professional training to fully develop your potential
- Annual health check, annual flu vaccination
Working Location: Tam Trinh, Hai Ba Trung, Hanoi

- Demonstrate a positive, can-do, proactive attitude
- Excellent time management
- Enjoy working and contributing as part of a team
- Proficient skills with MS Office and Google Drive
- Have good communication skills is an advantage
- Are self-starters and have a high degree of personal responsibility
- Have at least 1-year experience in customer support, service analysis
- Fluent in spoken and written English is a must (no English certificate required but English level should be equivalent to IELTS 6.5/TOEIC 850 and up)
- Moderation knowledge and used to work at BPO (Business Process Outsourcing) is a plus
- Quick decision-making and problem-solving abilities
- Have the ability to handle multitasking, can prioritize, and give solutions to conflicts efficiently.

Competitive Package (Annual Bonus, Profit Sharing)

English Working Environment, Mental & Healthcare

Flexible working hours, Pet-friendly space

Cập nhật gần nhất lúc: 2022-09-18 15:32:04