Monitoring & Analytics/ Therapeutic Care (Ma/tc) IT Field Service Engineer

PHILIPS VIETNAM
Mức lương
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Địa điểm làm việc
Hồ Chí Minh
Kinh nghiệm yêu cầu
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Mô tả công việc

• Facilitate the introduction of the delivery Project Manager in selected accounts to assure tight teamwork between IT MA TC FSE and Project Manager during handover to delivery (and beyond).
• Stay current on product, services, IT and industry trends so as to offer the best in class solutions to clients.
• Summarize level of service required by clients and inform the delivery organization on these details.
• Provides leadership in the selling effort to accurately estimate services offerings in the market. Solutions can be comprised of Philips products along with one or more 3rd party products, implementation services, maintenance services and other value added offerings.
• Assesses client’s business, clinical and technical needs and strategies as they pertain to our solution offerings. The continuum of Service includes installation, implementation, consulting/workflow and education services along with post-implementation maintenance and support for our own Philips components as well as for designated 3rd parties, where Philips is a prime contractor.
• The MA TC IT FSE conduct preventive maintenance, corrective maintenance and installation project related to Solutions IT
• Recommends additional services to add value to the customer’s solution offering along with the associated rationale and benefit.
• Differentiates required tactical services from value-add solutions when proposing solutions to clients.
• Consult with project managers, when needed, on the Request for Change and Change Disposition process. Validates original premises for the solution should change orders become a source of contention between Philips and the customer.
• Collaborate with sales representative to describe, defend and justify recommended levels of services.
• Identifies engagement risk and initiates a mitigation plan for the client’s proposed solution, including a risk assessment of 3rd party components and companies following a standard methodology. Works with the BIU/BG to mitigate product risks that may be uncovered so that assurances can be given to the customer for a complete and valid outcome for the solution.
• Ensures client and/or sales satisfaction through regular feedback mechanisms, both with clients and the delivery teams.

Yêu cầu công việc

• Ability to complete tasks independently with minimal guidance
• Bachelor&039;s Degree in Computer Science, IT or other related field or equivalent combination of academic and work experience
• Minimum 2 years of experience in Healthcare technology or combination of equivalent related experience and education; part of this level of experience should be in a multi-vendor and prime contracting environment.
• Requires a broad understanding of multiple technology solution areas in healthcare with specialized knowledge in those areas where MA TC products are utilized in the customer environments.
• Project management experience and certification (ideal).
• High-level professional demeanor and interpersonal communications skills; superb writing skills in local language and English.
• Experience in services delivery processes with a focus on Project Management
• Strong collaboration skills in a multinational environment.
• Excellent customer service skills
Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum.
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Our offer
To find out more about what it’s like working for Philips, visit the Working at Philips page on our career website and read about what our people say. Once there, you can also learn about our recruitment process, or find answers to some of the frequently asked questions.
At Philips, we believe there’s always a way to make life better. We innovate for people and for our people. By joining Philips, you will have the opportunity to make an impact on helping to improve lives. We also believe that we are strong only when you are. That is why we offer a variety of innovative benefits, flexibility and health programs aimed at helping you be at your best. The cutting edge challenges, inspiring teams, learning resources and unexpected career experiences will equip you to be in full control of your desired career.

Quyền lợi

Chance to promote long term career

Competitive health benefits

Flexible work schedule

Cập nhật gần nhất lúc: 2021-06-21 23:11:02

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Thông tin chung

Ngành nghề
Y tế/Chăm sóc sức khỏe, IT - Phần mềm, Công nghệ cao
Cấp bậc
Nhân Viên
Kinh nghiệm yêu cầu
Đang cập nhật
Trình độ yêu cầu
Đang cập nhật
Số lượng cần tuyển
Đang Cập Nhật
Hình thức làm việc
Đang cập nhật
Giới tính
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Hạn nộp hồ sơ
24/07/2021
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