* Ensure stores achieve sales target
- Work closely with all function of Group brands and others departments about promotion programs and activities
- Execute assigned by company and line-managers in events, meetings, exhibitions, … and ensure all promotion programs are completed and accurate.
- Supervise daily sales target and make the daily sales statistics in order to reach the target for brands.
- Analyze sales data (employee, customer, sales amount, sales money, store area, cost…), forecast future sales to get the highest target.
- Analyze tendency, taste and propose plan, carry out this plan to reach the best business.
- Report about competitor’s information (new arrival, promotion program…
- Take responsibly for benefit, loss and other facts in store operations.
- Check logically about: cost, delivery, sales, reply and communication of the internal information to reach the best performance.
- Make statistics about general business targets, share to colleagues, report to line-manager and determine which is premier matter needed to solve one by one.
- Update and maintain the realization in retail market, learn the customer’s shopping dynamic, orient the thinking of store staffs and state of competitors.
- Create the changes to improve business according to reality.
* Store Operations Management:
* Goods
- Display and control products in quantity and details, remaining in stores and warehouse.
- Manage and arrange inventory in the warehouse tidily, logically.
- Connect the related departments for shipping and receiving, controlling inventory in the most reasonably and effectively method.
- Well control inventory (accurate, full and logically), propose the best reasonable decision to control inventory.
* Stores
- Co-ordinate purchasing department, debit department and finance department in store operations.
- Supervise the maintenance, furniture repair, equipment in area and store.
- Monitor and ensure that stores are always in clean and tidy status
- Work closely with Principals and internal visual merchandise team to maintain visual merchandising standard and make sure all display in store are standardized
* Customer Service:
- Focus on customer care activities to improve services and care to customer.
- Offers customers the best quality product and service, ensure all loyalty customers to be cared perfectly.
- Gather customer profile (name, gender, phone number, address, email, hobby, date of birth…) and connect them with company’s product information.
- Gather customer’s feedback weekly, report them in the meeting of that week and follow the implementation of these feedbacks in the next weeks.
- Feedback all questions, complaints from customers in store.
* Leadership People Management:
- Orient sales staff to meet the daily/weekly/monthly sales targets.
- Hire and train key personnel for operation and sales team of Group brands
- Monitor the implementation of procedures, policies, regulations of company by staff.
- Set up and execute the performance evaluation standards of store/employee.
- Operate weekly/monthly meeting and train, coach employee, report problems, issue new information to all members.
- Share experience and information to colleagues to become the best team.
- Control and encourage all employees’ working spirit at stores.
- Solve and report all the facts involved to personnel in store, train the potential sales staffs, make the developing plan, training and evaluation based on policy.
- Ensure required behavior and action standards of individuals in team, make them pure and progressive working environment.
- Check and confirm time table, incentives, revenue for employee working in stores
