Nhân Viên Chăm Sóc Khách Hàng - CSO

• Follow up with and update the students' learning progress to both parents and teachers through in class and online homework (HW)
• Communicate with parents about their child's study performance
• Receive feedback and/or complaints from parents/students/teachers and solve them directly (if under CSO's authority) or solve with appropriate 3rd party (Aca team, Center team, Curriculum team)
• Work with the sales team to maintain the lowest student loss rate per month by solving parents' feedback, renewing contracts with sales team, and/or obtaining new referrals
• Maintaining high ACS (average class size) of center schedules
• Identify opportunities to develop, improve, and add value to FLA
• Support the academic team with maintenance of the center schedule, translation of teacher's comments, uploading of media to classes via our Management System
• Inform parents if there are any center announcements, changes to classes, changes to teacher, or any other announcement task given to you by the center manager
• Support welcoming in and escorting out students and parents with TAs
• Additional duties assigned by the center manager

Working location:

- Tòa nhà Tedi, 15A Hoàng Hoa Thám, P.25, Q. Bình Thạnh, TP.HCM

- 88 Nguyễn Cửu Vân, P. 17, Q. Bình Thạnh, TP. HCM

- 348/23 Ung Văn Khiêm, P. 25, Q. Bình Thạnh, TP. HCM

- 420D Nguyễn Thị Thập, P. Tân Quy, TP. HCM

- 370 Võ Văn Ngân, P. Bình Thọ, Q. Thủ Đức, TP. HCM

-          Vietnamese national.

-          Holder of Bachelor’s degree

-          Be proactive interpersonal and detail-oriented.

-          Can be communicated both in English and Vietnamese

-          Computer literacy – MS office applications (Word Excel Outlook).

-          Shift work (Saturday and Sunday)

Cập nhật gần nhất lúc: 2023-02-07 09:00:52