NHÂN VIÊN CHĂM SÓC KHÁCH HÀNG / CUSTOMER SUPPORT

- Maintaining a positive, empathetic and professional attitude toward customers at all times.

- Responding promptly to customer inquiries.

- Communicating with customers through various channels.

- Acknowledging and resolving customer complaints.

- Handling customer complaints or handing them over to a supervisor.

- Knowing our products inside and out so that you can answer questions.

- Processing orders, forms, applications, and requests.

- Keeping records of customer interactions, transactions, comments and complaints.

- Communicating and coordinating with colleagues as necessary.

- Providing feedback on the efficiency of the customer service process.

- Ensure customer satisfaction and provide professional customer support.

- Processing the payments and withdrawals of customers.

- Ensuring customer queries are answered to their satisfaction.

- Promoting certain financial products and services.

- Referring customers to individuals qualified to offer and sell regulated financial products.

Benefits:

- Salary $500

- Flexible working hour

- Flexible and friendly working environment

- Opportunity to work with top managers, internal specialists.

- Chances to quickly be promoted

- Opportunity to work in the international environment.

-          Outstanding communication & listening skills.

-          Good customer service skills and manner.

-          The integrity to respect private and confidential information.

-          Ability to work to targets and deadlines.

-          Capable to work well in a high pressure work environment.

-          Experience in using computer system  

-          Advanced English (Achieve IELTS from 6.0, TOEIC from 700 and or other English certificates)