Nhân Viên Lễ Tân Khu Vực Club

· Takes personal interest and pride to ensure that the guest service work area is kept clean and in an orderly state at all times
· Registers and rooms all arrivals according to established procedures
· Keeps abreast of all modifications to accounting policies and procedures
· Performs audit balances and prepares all works for audit in an orderly fashion
· Knowledgeable of all special promotions and procedures for programs such as; Seasonal Packages, Frequent Flyers Programs, and also Intercontinental Hotels Group Loyalty programs.
· When on night shift, checks night report and prepares morning report, along with all necessary preparations for guest arrivals
· Maintains exemplary deportment standards of behavior, appearance, and attitude as expected in an IHG Brand
· Cashes hotel guest’s personal and traveler&039;s checks and assists with currency exchange
· Attends to guest complaints, inquiries and requests; escalates problems to supervisor/Assistant Manager if he/she is unable to assist
· Maintains comprehensive knowledge of standard reservation procedures including correct use of forms, reading telex, e-mail, messages, and how to interpret availability sources within the reservation systems
· Does everything possible to ensure that the guests depart the hotel with a high level of satisfaction
· Maintains an intimate knowledge of departmental standards and procedures
· Performs check-in, check out, room change procedures and ensures all data are fully entered correctly into the hotel systems in accordance with the reservation
· Is familiar with other Intercontinental Hotels and Resorts so that guests indicating any next destination on the registration card can be “sold” an onward booking to another InterContinental Hotels
· Greets and assists all guests in a friendly and helpful manner at all times, while attempting to learn and use guest’s name at every opportunity
· Maintains cashier float and ensures accurate daily report of all money received/sent
· Strives to maintain the high standards of the hotel for all guests with special attention to IHG Loyalty Program members and other VIP’s
· Responsible and attends to guest’s safety box use at all times

Yêu cầu công việc

Education: High School or Vocational Certificate in Hotel Administration, Hotel Management or equivalent
Service years in the field: 1 year experience in guest/customer service, or an equivalent combination of education and experience.
Knowledge and skills:

Able to read and write English
Proficient in the use of Microsoft Office and Guest Services related System
Strong communication skills when interacting with others; demonstrated ability to effectively interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.

Language:
English and Vietnamese

Service charge
Bao Viet Health insurance for personal and family
Competitive salary
Social Insurance as law
7 Accident Insurance
Repatriation allowance
Housing, uniform, meal, and transportation are provided by the resort
Home Leave allowance
Relocation assistance
Rest & Relaxation Allowance

Cập nhật gần nhất lúc: 2021-12-06 15:02:03